The Eden Alternative is seeking an Eden Services Coordinator to support the delivery of training and consulting services to organizations and workers in the eldercare industry.
The qualities we seek in our Eden Services Coordinator include being a highly organized self-starter, full of energy and passion for the work we do in the world. Our Eden Services Coordinator will care deeply whether our customers succeed or not and will use a consultative approach to assist customers.
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What You Have
You are results-oriented, a strategic/systems thinker, a collaborative team player, a relationship-builder, and a strong communicator. You have an exceptional eye for detail, are adept with technology, at ease in a fast-paced work culture, and comfortable in a support role. In addition, you have:
- An outgoing, friendly, and enthusiastic personality
- A kind and caring attitude with a passion for our mission
- A strong discipline for working from your own home office
- A thoughtful and clear communication style on the phone and email
- Proficiency in Microsoft Office 365 including Outlook, Word, Excel, and online communication tools such as Zoom & Slack.
What You Will Do
- Handle all details for event planning, scheduling, registration set-up, and follow-up
- Master the “back door” of our registration systems, CVent and Evolve Online Learning, and email marketing systems
- Work in multiple systems and keep track of tasks that span systems
- Handle customer and team emails and phone calls
- Problem-solve – you can keep going until you figure it out or can analyze a situation to help in the moment with an eye on the bigger picture; you will ask for help when necessary
- Manage financial transactions for registrations, track credits, and verify financial results with the Operations Manager
- Manage eligibility, registrations, and continued outreach with training and grant project participants
Experience & Qualifications
- Minimum 2 – 4 years in a customer service or services support position
- Demonstrable knowledge of software program “back door” logic
- Proven ability to manage highly detailed work in an organized way
Preferred Qualifications
- Bachelor’s degree
- Experience with CVent event management software
- Experience with CRM software such as Salesforce and HubSpot
- Email marketing expertise
- Database management acumen
- Background/experience in eldercare and person-directed care in particular
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